Maunik Sakariya
Microsoft / AWS Certified
© 2024 All rights reserved.
What I do ?
Experience
Feb 2024 - Present
Interac Corp.![Interac Corp.](https://eupload.in/wp-content/uploads/2024/01/199f6e7582e20165b96e07372602f200-e1705864593347.jpeg)
Technical Analyst
Contract Full-time
- Directly involved in the Footprint Reduction Project, managing the decommissioning of hardware on-site at Interac’s Toronto Equinix location, ensuring compliance with ISO processes and procedures. Assisting in the new hardware refresh project on-site and responsible for building resources in the cloud or configuring SaaS solutions.
- Currently involved the VPN Replacement Project, overseeing setup, review of proofs of concepts, and testing and validating items from an end-user perspective. Providing comprehensive end-user training and support, and handling hypercare and troubleshooting issues for both Windows and MAC systems.
- Actively engaged in technical and end-user documentation for various projects, ensuring all processes are thoroughly documented for reference and future use.
- Actively managing Active Directory group and policy management, optimizing user access and security protocols.
Sep - Dec 2023
Interac Corp.![Interac Corp.](https://eupload.in/wp-content/uploads/2024/01/199f6e7582e20165b96e07372602f200-e1705864593347.jpeg)
Technical Analyst
Co-Op / Internship
Jan - Dec 2023
Brand Guruz![Brand Guruz](https://eupload.in/wp-content/uploads/2024/08/brand_guruz_logo.jpeg)
Web Developer
Freelance
- Developed and designed websites for clients using WordPress, Webflow, and Wix Studio, enhancing online presence, lead generation, and ensuring seamless performance across all devices through responsive design and cross-browser compatibility testing.
- Collaborated with clients to create customized, business-aligned solutions and implemented effective SEO strategies, driving organic traffic and achieving measurable results.
Mar - Aug 2023
Carry Telecom![Carry Telecom](https://eupload.in/wp-content/uploads/2024/01/download.png)
Technical Support Representative
Contract Full-time
- Facilitated resolution of 5000+ client issues through effective communication and documentation of progress; achieved 90% customer satisfaction rating.
- problem resolution time by 25% for internet, phone, and TV services, improving customer satisfaction and service delivery.
- Escalated Level 2 and 3 IT issues to the Manager, ensuring timely resolution and minimal disruption to business operations.
- Provided network support and resolved technical problems, using troubleshooting techniques to identify root causes and
prevent recurrence. - Used ticketing systems and documented troubleshooting procedures, ensuring accurate tracking and reporting of all IT issues.
Apr 2021 - Mar 2022
getactyv![getactyv](https://eupload.in/wp-content/uploads/2024/01/logo.ba7f1eb0bde41999c918.png)
Software Engineer
Full-time, Permanent
Project: getactyv.com
Jan 2021 - Apr 2023
FreelancerWeb & WordPress Developer
Freelance
- Developed websites for international clients, using WordPress and web frameworks, improving online presence and lead
generation. - Ensured seamless website functionality and responsiveness across multiple devices through responsive design principles and
cross-browser compatibility testing. - Some of my projects : peoplebox.ai, mcta.co.in, alsami.in, brandguruz.ca, linkhardware.ca, purebluecannabis.com
Education
May 2022 - Dec 2023
Cloud Computing
Loyalist College
2017-2021
Bachelor of computer science
P P SAVANI UNIVERSITY
Design Skills
Web Design
90%
Print Design
65%
Logo Design
80%
Graphic Design
90%
Coding Skills
JavaScript
95%
PHP
85%
HTML/CSS
100%
Smarty/Twig
75%
Perl
90%
Knowledges
- Marketing
- Digital Design
- Social Media
- Time Management
- Communication
- Problem-Solving
- Social Networking
- Flexibility
Certificates
![logo](https://eupload.in/wp-content/uploads/2023/05/azure-e1683304024506.png)