What I do ?

Experience

Feb 2024 – Present

Interac Corp.

Technical Analyst

Contract Full-time

• Directly involved in the Footprint Reduction Project, managing the decommissioning of hardware on-site at Interac’s Toronto Equinix location, ensuring compliance with ISO processes and procedures. Assisting in the new hardware refresh project on-site and responsible for building resources in the cloud or configuring SaaS solutions.
• Currently involved the VPN Replacement Project, overseeing setup, review of proofs of concepts, and testing and validating items from an end-user perspective. Providing comprehensive end-user training and support, and handling hypercare and troubleshooting issues for both Windows and MAC systems.
• Actively engaged in technical and end-user documentation for various projects, ensuring all processes are thoroughly documented for reference and future use.
• Actively managing Active Directory group and policy management, optimizing user access and security protocols.

Sep – Dec 2023

Interac Corp.

Technical Analyst

Co-Op / Internship

Provided support, troubleshooting, and resolution for hardware and software issues via calls and tickets, utilizing technologies such as Microsoft Active Directory, Intune, and ServiceNow, while demonstrating proficiency in Microsoft 365, Windows 10, Visio, Exchange, SharePoint, Teams, and OneDrive.

Implemented and managed Mosyle for controlling and rolling out updates on Apple devices, ensuring efficient device management and compliance.

Spearheaded projects involving DLP (Data Loss Prevention) installation on MacBook and Windows computers, contributing to enhanced security measures across platforms, and successfully added over 700 mobile phones in Intune supervised mode, optimizing device management and security protocols.

Jan – Dec 2023

Brand Guruz

Web Developer

Freelance

•  Developed and designed websites for clients using WordPress, Webflow, and Wix Studio, enhancing online presence, lead generation, and ensuring seamless performance across all devices through responsive design and cross-browser compatibility testing.
• Collaborated with clients to create customized, business-aligned solutions and implemented effective SEO strategies, driving organic traffic and achieving measurable results.

Mar – Aug 2023

Carry Telecom

Technical Support Representative

Contract Full-time

•  Facilitated resolution of 5000+ client issues through effective communication and documentation of progress; achieved 90% customer satisfaction rating.
• problem resolution time by 25% for internet, phone, and TV services, improving customer satisfaction and service delivery.
• Escalated Level 2 and 3 IT issues to the Manager, ensuring timely resolution and minimal disruption to business operations.
• Provided network support and resolved technical problems, using troubleshooting techniques to identify root causes and
  prevent recurrence.
• Used ticketing systems and documented troubleshooting procedures, ensuring accurate tracking and reporting of all IT issues.

Apr 2021 – Mar 2022

getactyv

Software Engineer

Full-time, Permanent

Developed and implemented scalable and maintainable application components using Python, Flask, and JavaScript, incorporating feedback from stakeholders, resulting in a 20% increase in user satisfaction and alignment with company objectives.

Reduced problem resolution time by 30% through successful deployment of development and testing infrastructure on AWS,
resulting in faster and more efficient software development and deployment processes.

Designed and developed a virtual trainer application using JavaScript and Python that tracked users’ workout progress and
provided real-time feedback, leading to a significant 50% increase in user engagement and retention.

Demonstrated leadership skills by leading a team of interns and collaborating with cross-functional teams to deliver the
project on time and within budget.

Project: getactyv.com

Jan 2021 – Apr 2023

Freelancer

Web & WordPress Developer

Freelance

• Developed websites for international clients, using WordPress and web frameworks, improving online presence and lead
  generation.
• Ensured seamless website functionality and responsiveness across multiple devices through responsive design principles and
  cross-browser compatibility testing.
• Some of my projects : peoplebox.ai, mcta.co.in, alsami.in, brandguruz.ca, linkhardware.ca, purebluecannabis.com

Education

May 2022 – Dec 2023

Cloud Computing

Loyalist College

2017-2021

Bachelor of computer science

P P SAVANI UNIVERSITY

Design Skills

Web Design

90%

Print Design

65%

Logo Design

80%

Graphic Design

90%

Coding Skills

JavaScript

95%

PHP

85%

HTML/CSS

100%

Smarty/Twig

75%

Perl

90%

Knowledges

• Marketing
• Print
• Digital Design
• Social Media
• Time Management
• Communication
• Problem-Solving
• Social Networking
• Flexibility

Certificates

Microsoft Certified: Azure Fundamentals AZ-900

Learning Docker

AWS Cloud Quest: Cloud Practitioner

AWS Fundamentals: Going Cloud-Native

Badges

Honors & awards

Winner of Website Design Competition

Secured 1st rank among 12 teams in a university-level website design competition.
Issued by P P Savani University · Jan 2019

Finalist of Gujarat Industrial Hackathon 2019 organized by SSIP (Students Startup and Innovation Policy)

In this hackathon, we devised a solution to reduce the waiting time during checkout at a shopping mall. We proposed two different methods to solve this problem. The first method is with the help of RFID, we modified the shopping cart to read the product and also provided a mobile application for finding the products' location and navigate inside the mall as well as completing the payment. We presented a fully working prototype at Hackathon. This method is bit affordable than another one.
The Second method to reduce the waiting at the shopping malls, we suggested the use of AI, we used object detection of this method.