Maunik Sakariya

What I do ?

Experience

Feb 2024 - Present
Interac Corp.

Technical Analyst / Network Engineer

Contract Full-time
  • Directly involved in the Footprint Reduction Project, managing the decommissioning of hardware on-site at Interac’s Toronto Equinix location, ensuring compliance with ISO processes and procedures. Assisting in the new hardware refresh project on-site and responsible for building resources in the cloud or configuring SaaS solutions.
  • Currently involved the VPN Replacement Project, overseeing setup, review of proofs of concepts, and testing and validating items from an end-user perspective. Providing comprehensive end-user training and support, and handling hypercare and troubleshooting issues for both Windows and MAC systems.
  • Actively engaged in technical and end-user documentation for various projects, ensuring all processes are thoroughly documented for reference and future use.
  • Actively managing Active Directory group and policy management, optimizing user access and security protocols.
Sep - Dec 2023
Interac Corp.

Technical Analyst

Co-Op / Internship
  • Provided support, troubleshooting, and resolution for hardware and software issues via calls and tickets, utilizing technologies such as Microsoft Active Directory, Intune, and ServiceNow, while demonstrating proficiency in Microsoft 365, Windows 10, Visio, Exchange, SharePoint, Teams, and OneDrive.
  • Implemented and managed Mosyle for controlling and rolling out updates on Apple devices, ensuring efficient device management and compliance.
  • Spearheaded projects involving DLP (Data Loss Prevention) installation on MacBook and Windows computers, contributing to enhanced security measures across platforms, and successfully added over 700 mobile phones in Intune supervised mode, optimizing device management and security protocols.
    • Mar - Aug 2023
    Carry Telecom

    Technical Support Representative

    Contract Full-time
    •  Facilitated resolution of 5000+ client issues through effective communication and documentation of progress; achieved 90% customer satisfaction rating.
    • problem resolution time by 25% for internet, phone, and TV services, improving customer satisfaction and service delivery.
    • Escalated Level 2 and 3 IT issues to the Manager, ensuring timely resolution and minimal disruption to business operations.
    • Provided network support and resolved technical problems, using troubleshooting techniques to identify root causes and
      prevent recurrence.
    • Used ticketing systems and documented troubleshooting procedures, ensuring accurate tracking and reporting of all IT issues.
    Apr 2021 - Mar 2022
    getactyv

    Software Engineer

    Full-time, Permanent
  • Developed and implemented scalable and maintainable application components using Python, Flask, and JavaScript, incorporating feedback from stakeholders, resulting in a 20% increase in user satisfaction and alignment with company objectives.
  • Reduced problem resolution time by 30% through successful deployment of development and testing infrastructure on AWS, resulting in faster and more efficient software development and deployment processes.
  • Designed and developed a virtual trainer application using JavaScript and Python that tracked users' workout progress and provided real-time feedback, leading to a significant 50% increase in user engagement and retention.
  • Demonstrated leadership skills by leading a team of interns and collaborating with cross-functional teams to deliver the project on time and within budget.

    • Project: getactyv.com

    Jan 2021 - Apr 2023
    Freelancer

    Web & WordPress Developer

    Freelance
    • Developed websites for international clients, using WordPress and web frameworks, improving online presence and lead
      generation.
    • Ensured seamless website functionality and responsiveness across multiple devices through responsive design principles and
      cross-browser compatibility testing.
    • Some of my projects : peoplebox.ai, mcta.co.in, alsami.in, brandguruz.ca, linkhardware.ca, purebluecannabis.com

    Education

    May 2022 - Dec 2023

    Cloud Computing

    Loyalist College

    2017-2021

    Bachelor of computer science

    P P SAVANI UNIVERSITY

    Design Skills

    Web Design

    90%

    Print Design

    65%

    Logo Design

    80%

    Graphic Design

    90%

    Coding Skills

    JavaScript

    95%

    PHP

    85%

    HTML/CSS

    100%

    Smarty/Twig

    75%

    Perl

    90%

    Knowledges

    • Marketing
    • Print
    • Digital Design
    • Social Media
    • Time Management
    • Communication
    • Problem-Solving
    • Social Networking
    • Flexibility

    Certificates

    Microsoft Certified: Azure Fundamentals AZ-900

    Learning Docker

    AWS Cloud Quest: Cloud Practitioner

    AWS Fundamentals: Going Cloud-Native

    Badges

    Honors & awards

    Winner of Website Design Competition

    Secured 1st rank among 12 teams in a university-level website design competition.
    Issued by P P Savani University · Jan 2019

    Finalist of Gujarat Industrial Hackathon 2019 organized by SSIP (Students Startup and Innovation Policy)

    In this hackathon, we devised a solution to reduce the waiting time during checkout at a shopping mall. We proposed two different methods to solve this problem. The first method is with the help of RFID, we modified the shopping cart to read the product and also provided a mobile application for finding the products' location and navigate inside the mall as well as completing the payment. We presented a fully working prototype at Hackathon. This method is bit affordable than another one. The Second method to reduce the waiting at the shopping malls, we suggested the use of AI, we used object detection of this method.