What I do ?

Contract Full-time

• Directly involved in the Footprint Reduction Project, managing the decommissioning of hardware on-site at Interac’s Toronto Equinix location, ensuring compliance with ISO processes and procedures. Assisting in the new hardware refresh project on-site and responsible for building resources in the cloud or configuring SaaS solutions.
• Currently involved the VPN Replacement Project, overseeing setup, review of proofs of concepts, and testing and validating items from an end-user perspective. Providing comprehensive end-user training and support, and handling hypercare and troubleshooting issues for both Windows and MAC systems.
• Actively engaged in technical and end-user documentation for various projects, ensuring all processes are thoroughly documented for reference and future use.
• Actively managing Active Directory group and policy management, optimizing user access and security protocols.

Co-Op / Internship

Freelance

•  Developed and designed websites for clients using WordPress, Webflow, and Wix Studio, enhancing online presence, lead generation, and ensuring seamless performance across all devices through responsive design and cross-browser compatibility testing.
• Collaborated with clients to create customized, business-aligned solutions and implemented effective SEO strategies, driving organic traffic and achieving measurable results.

Contract Full-time

•  Facilitated resolution of 5000+ client issues through effective communication and documentation of progress; achieved 90% customer satisfaction rating.
• problem resolution time by 25% for internet, phone, and TV services, improving customer satisfaction and service delivery.
• Escalated Level 2 and 3 IT issues to the Manager, ensuring timely resolution and minimal disruption to business operations.
• Provided network support and resolved technical problems, using troubleshooting techniques to identify root causes and
  prevent recurrence.
• Used ticketing systems and documented troubleshooting procedures, ensuring accurate tracking and reporting of all IT issues.

Full-time, Permanent

Freelance

• Developed websites for international clients, using WordPress and web frameworks, improving online presence and lead
  generation.
• Ensured seamless website functionality and responsiveness across multiple devices through responsive design principles and
  cross-browser compatibility testing.
• Some of my projects : peoplebox.ai, mcta.co.in, alsami.in, brandguruz.ca, linkhardware.ca, purebluecannabis.com