What I do ?

Experience

Sep - Dec 2023
Interac Corp.

Technical Analyst

Co-Op / Internship
  • Provided support, troubleshooting, and resolution for hardware and software issues via calls and tickets, utilizing technologies such as Microsoft Active Directory, Intune, and ServiceNow, while demonstrating proficiency in Microsoft 365, Windows 10, Visio, Exchange, SharePoint, Teams, and OneDrive.
  • Implemented and managed Mosyle for controlling and rolling out updates on Apple devices, ensuring efficient device management and compliance.
  • Spearheaded projects involving DLP (Data Loss Prevention) installation on MacBook and Windows computers, contributing to enhanced security measures across platforms, and successfully added over 700 mobile phones in Intune supervised mode, optimizing device management and security protocols.
  • Mar - Aug 2023
    Carry Telecom

    Technical Support Representative

    Contract Full-time
  • ¬†Facilitated resolution of 5000+ client issues through effective communication and documentation of progress; achieved 90% customer satisfaction rating.
  • problem resolution time by 25% for internet, phone, and TV services, improving customer satisfaction and service delivery.
  • Escalated Level 2 and 3 IT issues to the Manager, ensuring timely resolution and minimal disruption to business operations.
  • Provided network support and resolved technical problems, using troubleshooting techniques to identify root causes and prevent recurrence.
  • Used ticketing systems and documented troubleshooting procedures, ensuring accurate tracking and reporting of all IT issues.
  • Apr 2021 - Mar 2022
    getactyv

    Software Engineer

    Full-time, Permanent
  • Developed and implemented scalable and maintainable application components using Python, Flask, and JavaScript, incorporating feedback from stakeholders, resulting in a 20% increase in user satisfaction and alignment with company objectives.
  • Reduced problem resolution time by 30% through successful deployment of development and testing infrastructure on AWS, resulting in faster and more efficient software development and deployment processes.
  • Designed and developed a virtual trainer application using JavaScript and Python that tracked users' workout progress and provided real-time feedback, leading to a significant 50% increase in user engagement and retention.
  • Demonstrated leadership skills by leading a team of interns and collaborating with cross-functional teams to deliver the project on time and within budget.

  • Project: getactyv.com

    Jan 2021 - Apr 2023
    Freelancer

    Web & WordPress Developer

    Freelance
    • Developed websites for international clients, using WordPress and web frameworks, improving online presence and lead
      generation.
    • Ensured seamless website functionality and responsiveness across multiple devices through responsive design principles and
      cross-browser compatibility testing.
    • Some of my projects : peoplebox.ai, mcta.co.in, alsami.in, brandguruz.ca, linkhardware.ca, purebluecannabis.com

    Education

    May 2022 - Dec 2023

    Cloud Computing

    Loyalist College

    2017-2021

    Bachelor of computer science

    P P SAVANI UNIVERSITY

    Design Skills

    Web Design

    90%

    Print Design

    65%

    Logo Design

    80%

    Graphic Design

    90%

    Coding Skills

    JavaScript

    95%

    PHP

    85%

    HTML/CSS

    100%

    Smarty/Twig

    75%

    Perl

    90%

    Knowledges

    • Marketing
    • Print
    • Digital Design
    • Social Media
    • Time Management
    • Communication
    • Problem-Solving
    • Social Networking
    • Flexibility

    Certificates

    Badges

    Honors & awards